(Persons who are currently homeless or have experienced homelessness in Central Virginia)
As Central Virginia Continuum of Care community members, we all have consumers at the epicenter of what we do! To better assess their experiences with the response system, a consumer survey was designed to highlight areas of success and improvement through our consumers’ eyes.
(Those working on the front lines with households experiencing homelessness)
Day-in and day-out our direct service staff work to assist consumers with their individual needs, including healthcare, substance use treatment, and housing. As we work to improve our system, we designed a direct service staff survey to provide feedback on how the system can be improved for not only our clients, but our staff as well.
(CoC board members, nonprofit leadership staff, community leaders)
Working to end homelessness requires collaborative efforts from our agency and CoC leadership. Leadership plays a key role to ensure our consumers receive top-notch services and our direct staff are aware and knowledgeable about resources and services in the community. Our efforts to improve our system requires a leadership survey to compare perceptions on services, service delivery, and how we can better assist consumers.